FAQs
FREQUENTLY ASKED QUESTIONS
WHAT ARE SHIPPING TIMES AND COSTS?
| METHOD | ESTIMATED TIME | PRICE |
|---|---|---|
| Domestic Standard Shipping | 1-3 business days | FREE |
| Worldwide Standard Shipping | 5-15 business days | FREE |
| DHL Expedited Shipping | 3-5 business days | Starting from 15$ |
WHAT PAYMENT METHODS CAN I USE?
Bluesfield accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is completed.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a free PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
WHERE IS MY ORDER? CAN I TRACK IT?
Absolutely! We want you to be in control of your order at all times. For that reason, once we ship your order we will send you a confirmation email with a link from which you will be able to track your order live. You can also find information of your shipping in "Track My Order". If you have any doubt about the delivery of your order or you need help, please contact us.
CAN I CANCEL MY ORDER?
All shipped orders cannot be cancelled. If you wish to cancel your order, please let us know as soon as possible by contacting our customer service and we'll do as much as we can.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide. However there are some exceptions. If you’re unsure if we ship to your location, please get in touch with us at info@bluesfield.com
WHAT IF I RECEIVE A WRONG PRODUCT OR A PRODUCT IN BAD CONDITIONS?
We are committed to prepare and send our products in perfect conditions. If you receive a wrong product or a faulty item, please contact us, we'll be glad to help you.
CAN I ASK FOR A CHANGE OR REFUND ON A PERSONALIZED JEWEL?
Personalized jewels are done on demand and therefore can’t be exchanged or refunded.
HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact our customer service.
IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION ABOUT BLUESFIELD'S LATEST PRODUCTS AND OFFERS?
Yes. By simply entering your email to the Newsletter text box you will receive information on BLUESFIELD’s latest products, news and exclusive offers.
CAN I CANCEL MY NEWSLETTER SUBSCRIPTION?
You can easily cancel your subscription by clicking on the “Unsubscribe” button from your last email.
IS YOUR SITE SAFE AND SECURE?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
WHERE DO I ENTER MY DISCOUNT CODE?
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!
HOW DO I RETURN MY JEWELRY?
It’s easy! Within 14 days of receiving your product, send us an email saying you’d like to return your jewelry. Then, we’ll send you step-by-step instructions for returning your jewelry.
